Terms and coditions

1. Paediatrics

1a. The consultation will last up to 40 minutes.

1b. Within 7 working days of the consultation, your doctor will write out and send you a full report. The time scale is dependent on patient medical history and individual circumstance.

1c. If you are covered by private medical insurance, once you have their authorisation, you will pay us directly. Upon receipt we will send you a paid invoice which can then be sent to your insurance company.

1d. Your payment to Baby Clinic is for the consultation, if any tests are required on the day or any other day then this will be an additional charge. Please discuss this with your doctor on the day if necessary.

1e. After consultation and review, it is rare for your paediatrician to refer you on to a second specialist if in the interests of the patient. Payment will be arranged with the referred consultant directly. Feel free to discuss this at your initial consultation if a referral is necessary.

2. Pregnancy scans

2a. Once you request your booking for an appointment, we ask that you to wait so that we can review your request, we will notify you if your appointment is accepted. Here at Baby Clinic we pride ourselves in using only highly qualified, experienced and professional medical staff regardless of gender - if you require a particular gender of sonographer carrying out your scan due to religious reasons then please give us a call and we will do our best to assist you.

2b. If you would like to request an appointment outside of Monday - Friday 9am - 5pm, we require a supplement fee. This cost is £39 and is to cover the costs of keeping the clinic open after normal office hours. Alternatively you are free to book your appointment at a time where the fee is not applicable, subject to availability. The festive period will cover the following dates, and these dates will also require a £39 supplement fee: 23rd, 24th, 26th, 27th, 30th, 31st December, and the 1st January.

2c. If you wish to re-arrange your appointment then we require at least 48 hours notice. The charge will remain valid if any amendments are made within this time. You must contact us directly to request such a change. With regards to cancellations please refer to section 18.

3. House Rules

3a. You must contact us If you are running late. Your appointment will always end as normal at the allocated time, meaning you will lose precious scanning time if you are late. If you are running too late then your appointment will be cancelled and you will be notified. Failure to comply with the above Rules will result in the cancellation of your appointment with the charge applied.

3b. A maximum of one guest is permitted.

3c. The receptionist is for the entire building and not Baby Clinic, any questions or enquires should be made with us directly.

4. 4D Premium Package

4a. We are able to carry out the 4D scan from 17 weeks plus, however your baby's features will be more developed and pronounced form 24 weeks of your pregnancy.

4b. The 4D premium scan is non-diagnostic and for entertainment purposes only. Your sonographer will not be looking for anomalies, if your sonographer does notice something then you will of course be made aware. You will then be advised to obtain a further diagnostic scan on the NHS or privately if you so wish. If you wish for a health check of your baby, then please book a diagnostic scan.

4c. If you do not wish to know the gender of your baby then please make your sonographer aware. If this is the case then your sonographer will not direct the probe towards the genitals. You do not need a full bladder for this type of scan. Be aware that the gender determination if you do opt for this, will be carried out in 2D as standard.

4d. Results will vary depending on the position of the baby and the BMI of the mother. For example if your baby is facing towards your spine you may only be able to view the rear of your baby's head, or if your baby is pushing in to your placenta or the wall of your womb then your pictures may not be as clear. In these instances if you would like a rescan, then they are available for £79 and can be made with us directly on 020 043 8118. We have one of the lowest rescan rates in the UK. Less then 1% of patients are re-scanned due to baby positioning. As of 2013 we donate the full re-scan price to Great Ormond Street Children's Hospital.

4e. Appointments will take a maximum of 30 minutes, with the length of the DVD being approximately 6 minutes depending on the aforementioned factors. Please ensure that you have made the booking team aware of your Worldpay ID or Voucher Code before your appointment.

5. Twin pregnancy

5a. f you are having Twins, a supplement charge of £49 will be required at the time of booking and you will be allocated a 45 minute appointment as opposed to the standard 30. To make an appointment for twins please call us directly.

6. Early Pregnancy Scan

6a. This scan takes 15-20 minutes and will be in addition to your routine NHS scan. You will be scanned abdominally in the first instance, should the sonographer not be able to gain a clear image of your baby then an internal transvaginal probe may be used. Your sonographer will be happy to discuss this with you. Please do not empty your bladder before this scan as this can help with the clarity of images. Please bring along a chaperone (partner or friend) for this type of scan, in order for the transvaginal scan to be carried out if necessary.

7. Gender Scan

7a. Although a very high probability, no gender scan is 100% accurate. If the baby's genital area cannot be seen clearly, then you have the option of returning for a reduced Gender Scan fee of £79. You do not need a full bladder for this type of scan. Be aware that the gender determination will be carried out in 2D as standard.

8. Harley Baby Upgrade

8a. he measurement and weight report does not contain details of the baby's health. If you require a specific health and well being check for your baby then please contact us and we can arrange for to be booked in for a diagnostic scan.

8b. The Unique Birth Plan outlines your preferred options for your pregnancy and labour, however you are advised to remain flexible as your clinical circumstances may change. Please speak to your midwife about this for more information. If you require the services of a midwife or doctor, then please speak to us on 020 043 8118.

8c. On the day of your scan you will receive 3 colour images, your DVD recording of the highlights of the scan, a pregnancy music CD and all digital images. Your Unique Birth Plan, access your Pregnancy Support Videos, and your Measurement Report will be sent to you via email within 48 hours.

9. Refunds & Complaints

9a. A refund may only be made if you are unable to receive an ultrasound scan on medical grounds. If you have been advised by your doctor that you are unable to receive a scan due to a medical reason, then we require your doctor's written confirmation in the first instance. You can email this to us as an attachment, or you can send to Practice Manager, Baby Clinic, 130 Harley Street, London, W1G 7JU. This does not affect your statutory rights.

9b. It is very rare that a complaint is raised however If you wish to raise an issue then this must be made to us directly on 020 043 8118, to appt@babyscanclinic.com or in writing to the address supplied in Section 18. A full investigation and review will then take place, and a written response will then be sent to you upon completion.

9c. Our medical staff will not be subject to any intimidation nor will any physical or verbal abuse be tolerated. Any issues must be raised with the booking team directly on appt@babyscanclinic.com or on 020 043 8118. If the Sonographer feels in any way threatened or intimidated then an alarm will be raised and the police called immediately.

10. Access to the building

10a. Should you require any assistance gaining access to the building then please do let us know 48 hours in advance of your appointment. We have steps leading up to the door from the street, and a small door threshold. We do have ramps to gain access to the building, however given that 130 Harley Street is a listed building and (although Westminster City Council allowed the construction of lift shafts as recently as the 1990s) they no longer do so and consequently there is no lift present in the building. We sincerely apologise if this causes any inconvenience.

11. Copyright

11a. All images and videos produces by Harley Clinic Limited remain the property of Harley Clinic Limited. Images provided on CD, DVD or other media to clients are licensed to them for home viewing only and are not to be used for commercial or public viewing in any way, unless explicitly authorized by Harley Clinic.

12. Support video

12a. By using our Service you agree to be bound by Part A of these Terms which contains provisions applicable to all users of our Service, including casual visitors. If you choose to register as a member of, or make a purchase through, our Service, you will be asked to click a Sign Up button to indicate that you have also read and agree to be bound by the additional wording set out in Part B of these Terms.

Part A: Provisions applicable to all Users of the Service (whether registered or not)

Operator

12b. This Service is operated by Harley Clinic Ltd ("Baby Clinic"), a company incorporated under the laws of the United Kingdom whose principal business address is 130 Harley Street London W1G 7JU. Baby Clinic is also referred to in these Terms as "we" and "us".

Purpose of the service

12c. Baby Clinic offers an online service to store and view videos.

Availability

12d. Baby Clinic uses reasonable endeavours to ensure that the Service is available 24 hours a day 7 days a week. However, there will be occasions when the Service will be interrupted for maintenance, upgrades and emergency repairs or due to failure of telecommunications links and equipment that are beyond the control of Baby Clinic. Every reasonable step will be taken by Baby Clinic to minimize such disruption where it is within the reasonable control of Baby Clinic. You agree that Baby Clinic shall not be liable to you for any modification, suspension or discontinuance of the Service. Additionally, we reserve the right to modify or terminate the Baby Clinic service for any reason and without notice at any time.

Privacy

12e. Baby Clinic has a firm commitment to safeguarding your privacy. The terms of Baby Clinic's privacy policy are incorporated into, and considered part of, these Terms.

Tracemarks

12f. All brand, product and service names used in this Service which identify Baby Clinic or third parties and their products and services are proprietary marks of Baby Clinic and/or the relevant third parties. Nothing in this Service shall be deemed to confer on any person any license or right on the part of Baby Clinic or any third party with respect to any such image, logo or name. QuickTime, Flash, and Windows Media Player and related icons are the property of their respective owners and such owners have not endorsed or sponsored the computer services provided on this Site.

Intellectual property rights in the service

12g. Baby Clinic, unless otherwise stated, is and shall remain the owner of all intellectual property rights, which includes, but are not limited to, copyright, patent, and database rights in the Baby Clinic Service and Baby Clinic created and owned content used by Baby Clinic in connection with providing the Service. You may not publish, distribute, extract, re-utilize, or reproduce any component part or portion of the Service or Baby Clinic created and owned content in any material form (including photocopying or storing it in any medium by electronic means) other than in accordance with the limited use license set out in our legal notice.

Reporting violations of your copyrights

12h. If you believe the copyright in your work has been violated through this Service, please contact Baby Clinic for notice of claims of copyright infringement, at info@babyclinic.co.uk, or at Baby Clinic 130 Harley Street, London W1G 7JU.

12i. A Notice of Claimed Infringement must contain the following information and/or statements: Identify in sufficient detail the copyrighted work that you believe has been infringed upon. For example, the copyrighted work at issue is the video that appears on your site at http://www.xxxx.com/xxxx-page.html

Identify the material or content on the Service that you believe infringes your work, with enough detail so that we may locate it on the Service. For example, the infringing material is located at http://www.babyclinic.co.uk/xxxx-page.html; provide your address, telephone number, and current email address; Provide a statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; Provide information, if possible, sufficient to permit Baby Clinic to notify the owner/administrator of the allegedly infringing material or content (email address preferred) Provide us with the following statement "I swear, under penalty of perjury, that the information in this notification is accurate and that I am the copyright owner or I am authorized to act on behalf of the owner of the exclusive rights that is/are allegedly infringed upon."; and Provide your physical or electronic signature.

Termination of account

In appropriate circumstances, Baby Clinic will terminate the account of repeat infringers. If you believe that an account holder or subscriber is a repeat infringer, please follow the instructions above to contact Baby Clinic and provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer.

Amendment of the terms

Baby Clinic reserves the right to amend these Terms of Use from time to time without any notice to you. You can review the most current version of the Terms of Service at any time at: http://www.babyclinic.co.uk/terms

General

These Terms constitute the entire agreement between Baby Clinic and you with respect to your use of the Service. Baby Clinic's failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision. If a court should find that one or more rights or provisions contained in these Terms is invalid, you agree that the remainder of the Terms shall be enforceable.

Comments

If you have any comments or questions about the Service please contact us by email at email@babyclinic.co.uk Part B: Provisions applicable to registered members and customers

Registration

To purchase from or register as a member of the Service you must be 16 years or over. We reserve the right to refuse service to anyone for any reason at any time.
You agree that the information that you provide to us on registration and at all other times will be true, accurate, current and complete.
You also agree that you will ensure that this information is kept accurate and up to date at all times. This is especially important with respect to your email address, since that is the primary way in which we will communicate with you about your account and your orders.

Password

When you register as a member you will be asked to provide a password. As you will be responsible for all activities that occur under your password, you should keep your password confidential. You must notify Baby Clinic immediately of any unauthorized use of your password or if you believe that your password is no longer confidential. We reserve the right to require you to alter your password if we believe that your password is no longer secure.

Formation of a binding contract

No contract will exist between you and Baby Clinic for the supply of any services or products unless and until Baby Clinic accepts your order by a confirmatory e-mail, IM message or other appropriate means of communication.

Conduct

You agree not to use the Service:
for any unlawful purposes;
to upload, post, email or otherwise transmit or communicate any material that is obscene, pornographic, unlawful, threatening, menacing, abusive, harmful, an invasion of privacy or publicity rights, defamatory, libelous or illegal;
to upload, post, email or otherwise transmit or communicate any material that you do not have a right to transmit or communicate under any contractual or fiduciary relationship or which infringes any copyright, trademark, patent or other intellectual property right or any moral right of any party including, but not limited to Baby Clinic;
to harm minors in any way, including, but not limited to, content that violates child pornography laws, child sexual exploitation laws and laws prohibiting the depiction of minors engaged in sexual conduct;
to forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the Service;
to upload, post, email or otherwise transmit any material which is likely to cause harm to Baby Clinic or anyone else's computer systems, including but not limited to that which contains any virus, code, worm, data or other files or programs designed to damage or allow unauthorized access to the Service which may cause any defect, error, malfunction or corruption to the Service;
to make videos manufactured and/or produced by Baby Clinic available for viewing by the general public through a publicly posted link to the video or otherwise;
to engage in any spamming of any kind or nature or any other duplicative or unsolicited messages, whether commercial or otherwise.
Violation of any of these agreements will result in the termination of your Baby Clinic account. While Baby Clinic prohibits such conduct and content on its site, you understand and agree that Baby Clinic cannot be responsible for the Content posted on its website and you nonetheless may be exposed to such materials and that you use the Baby Clinic service at your own risk.
You further agree that you shall not:
interfere with or disrupt (or attempt to interfere with or disrupt) this Service or servers or networks connected to this Service, or to disobey any requirements, procedures, policies or regulations of networks connected to this Service; or
provide any information to Baby Clinic that is false or misleading, that attempts to hide your identity or that you do not have the right to disclose;
make duplicate user accounts to bypass account restrictions.

Monitoring of content

Baby Clinic does not control the content of members' accounts and does not have any obligation to monitor such content for any purpose. You acknowledge that you are solely responsible for all content and activity that occurs on your user account.

Termination of access of membership

You agree that Baby Clinic may at any time without notice:
refuse to accept your application to become a member of babyclinic.co.uk;
move or suspend any part of the Service; or
refuse to fulfil any order, or any part of any order or terminate your account and delete any content stored in your account if, in Baby Clinic's sole discretion, you fail to comply with any of these Terms or if a competent regulatory authority requires Baby Clinic to do so;
modify any user name or other content that could be confusing with any Baby Clinic products and services or which contains any explicit/objectionable content.

Stroage policy

Baby Clinic provides online storage of content to its members. If your account becomes inactive for a period of 12 months, Baby Clinic may, at its option, terminate access to the account altogether (including deletion of any account information held by Baby Clinic). Baby Clinic may change this policy at any time, upon reasonable notice to you.

Termination

You may cancel your account at any time without refund.
Disclaimer of warranty and limitation of liability
Baby Clinic agrees that all services will be carried out with reasonable skill and care.

THE SERVICE, BABY CLINIC’S SITES AND ALL RELATED PRODUCTS AND SERVICES ARE PROVIDED BY Baby Clinic "AS IS" WITH NO WARRANTIES WHATSOEVER. ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, ARE EXPRESSLY DISCLAIMED. TO THE FULLEST EXTENT PERMITTED BY LAW, Baby Clinic DISCLAIMS ANY WARRANTIES FOR THE SECURITY, RELIABILITY, TIMELINESS, AND PERFORMANCE OF THIS SERVICE.
YOU UNDERSTAND AND AGREE THAT THE SUBMISSION OF ANY DIGITAL CONTENT OR VIDEO TO BABY CLINIC, AND THE DOWNLOAD OR UPLOAD OF ANY MATERIAL THROUGH THE SERVICE IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY LOSS OR DAMAGE TO YOUR CONTENT OR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT MAY RESULT IN THE DOWNLOAD OR UPLOAD OF ANY MATERIAL. YOU ARE SOLELY RESPONSIBLE FOR CREATING BACK-UPS OF YOUR DIGITAL CONTENT.
EXCEPT AS EXPRESSLY PROVIDED IN THE PRECEDING PARAGRAPH, TO THE FULLEST EXTENT ALLOWED BY LAW, Baby Clinic SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, AND PUNITIVE DAMAGES RESULTING FROM THE USE OR PROVISION OF THE SERVICE, Baby Clinic'S SITE AND ALL RELATED PRODUCTS AND SERVICES, EVEN IF Baby Clinic HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE FOREGOING DISCLAIMERS, WAIVERS AND LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.